I'll keep everything short. I had a bad experience in the chat room relating to the way rules are enforced. The following are my solutions to better ensuring people have a great experience on this website. I myself have a decent amount of moderation experience.
Here is a link to the current rules:
the-chatroom-rules-updated-10-05-11-vt117054.html
• Because this is a pick up forum, it is not uncommon for the average person to assume that they can post porn in the chat.
• In light of the recent legalization of marijuana in some states, the average person would assume that it is ok to talk about legal controlled substances. In addition to medicinal marijuana.
• Persons under the age of 18 speaking about legal sexual relations with other persons under the age of 18.
My suggestions:
1. When you get kicked from the AJAX chat client by an admin/mod, the error message that you get when logging in is "Your IP or Username is BANNED". This leads to people being kicked for making first offences (posting a porn link). Then it leads to them thinking they have been banned, or something is wrong with their internet. Furthermore, the user is not notified that they have been kicked by an admin, or the reason. This creates unnecessary frustration and confusion for the end-user.
I will list a potential solution and the benefits:
Method 1:
Code:
This is an admin message. Please note that you have broken one of our rules. Please read the chat rules here: http://www.pick-up-artist-forum.com/the-chatroom-rules-updated-10-05-11-vt117054.html You have been muted for 1 minute.
• Notifies the user that they have broken a rule.
• Notifies a user where the rules are located.
• Appropriate courteous response to a new user that has unintentionally broken a rule.
Method 2:
Code:
This is an admin message. Please note that you have broken one of our rules. Please read the chat rules here: http://www.pick-up-artist-forum.com/the-chatroom-rules-updated-10-05-11-vt117054.html You have been muted for 1 minute, after which point you will be kicked for 15 minutes.
• The same as above, but a more stern and negative response.
Clearly you can see the benefit of implementing this new amendment to the chat rules.
I believe that Method 1 should be the appropriate response to someone breaking any of these rules. It is the most courteous and informative method.
Of course admins/mods should still be able to use their judgement to circumvent these procedures, but it does provide a good outline.